Effective Date: January 16, 2024
Mussive.com, operated by Growbrand LLC, provides a digital music distribution service, acting as an intermediary between artists, music labels and digital music platforms (such as Spotify, Apple Music, and other digital stores). We exclusively offer digital services and do not sell or distribute physical products.
1. Distribution Services
- Our service facilitates the delivery of your music to digital streaming platforms and stores.
- Acceptance by specific platforms is not guaranteed, as each platform maintains its own content guidelines and review processes.
- Distribution times vary depending on the platforms selected and their internal processing timelines.
2. Payments & Fees
- Distribution fees are charged upfront before services are rendered.
- All fees are clearly displayed during checkout. Additional fees for optional services or premium features will also be disclosed before purchase.
- All applicable taxes are included unless otherwise specified at the time of purchase.
- Customers are responsible for ensuring accurate payment information.
3. Refund Policy
Refunds are available only under specific conditions:
- Non-Refundable Services: Refunds are not available once your music has been successfully delivered to digital platforms.
- Eligible Refund Requests:
- Refund requests for failed or rejected distributions must be submitted within 30 days of purchase.
- Refunds may be granted at our discretion if:
- The distribution process has not yet begun.
- Technical issues on our end prevented successful distribution.
- The purchased service was not as described.
- Refunds are processed within 10 business days of approval.
4. Disputes
- Disputes related to payments or services must be submitted within 30 days of the transaction date.
- Before initiating a payment dispute through Stripe or your payment provider, please contact our support team to allow us the opportunity to resolve the issue.
- We aim to resolve disputes within 5 business days of receiving all necessary documentation.
- Documentation may be required to verify claims.
5. Cancellation Policy
- Annual subscriptions can be canceled at any time. Cancellation will take effect at the end of the current billing cycle.
- No refunds will be issued for unused portions of the subscription period.
- Distributions canceled before delivery to digital stores may be eligible for a refund based on the criteria outlined in our Refund Policy.
6. Customer Support
- For assistance, contact us at:
Email: [email protected]
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET) - We strive to respond to all inquiries within 24 hours on business days.
7. Legal Compliance
- Users must have the legal rights to distribute all submitted content, including ownership of copyright or proper licensing agreements.
- Users are responsible for ensuring their content complies with all applicable laws and regulations.
- Growbrand LLC reserves the right to:
- Remove or refuse content that violates these terms, third-party platform policies, or legal requirements.
- Suspend accounts that repeatedly submit non-compliant content.
8. Policy Updates
These terms are effective as of January 16, 2024 and may be updated periodically.
- Users will be notified of significant changes through email or website announcements.
- Continued use of our services after updates constitutes acceptance of the revised terms.